Returns/ Refunds/ Shipping

General Returns

We have a 30-day return policy from the date of receipt. To be eligible for a return, items must be in new condition and still in its original unopened packaging. Receipt or proof of purchase is required. Eligible items may be returned to our store location at: 5694 Mayfield Road, Lyndhurst, OH 44124

Non-returnable items

All items not in stock at the time of purchase may not be cancelled once they have been shipped by the manufacturer.

We do not accept returns on clearance items or gift cards.

Cancellation Policy

All orders that are cancelled before being shipped by the manufacturer, due to product discontinuation or delays in fulfillment that exceeded the projected lead time, will be issued a full refund (including any taxes or shipping fees).

All orders that are cancelled before being shipped by the manufacturer, for any other reason will be charged a 3% processing fee that will be deducted from the refunded amount.

STANDARD SHIPPING (Excludes furniture and other bulky items)

FREE In Store Pick Up

All items purchased from our web site may be picked up at our store located at 5694 Mayfield Road, Lyndhurst, OH 44124. We will contact you once your order is available for pick up. Please see the individual product pages for estimated lead times.

Standard Shipping (Excludes furniture and other bulky items)

We offer shipping to the 48 contiguous US states. Standard orders over $250 qualifies for FREE shipping. Standard orders that are $250 and below are charged a flat fee of $25. Standard orders are generally shipped via UPS or USPS.

SHIPPING/DELIVERY OPTIONS (Orders including furniture)

FREE In Store Pick Up

Local In Home Delivery and Set Up

In home delivery and setup is only available to homes located within 40 miles of our store address. This is a full "white glove" service that includes delivery of all furniture items to the room with full assembly. The charge for this service is $199 and can be added to your cart at checkout. Customers who choose this service and are not eligible will be notified.

Shipping

Customers who live more than 40 miles from our store can opt to have their order shipped via LTL Freight Carrier. This service offers curbside delivery only and is subject to additional charges. If this option is chosen at check out, we will email you a freight quote to determine the amount due and give instructions on how this charge should be paid. You may also request a freight quote prior to check out by sending us an email at bergbaby@sbcglobal.net.

Prior to shipping your order:

All furniture items are thoroughly inspected
For added protection, all items are loaded on a pallet and secured with shrink wrap

Once your order has shipped, you will receive an email containing a tracking number and a picture of your order. For added convenience, the Freight Company will call you in advance to setup a delivery appointment.

Day of delivery:

Please have an adult present to receive the shipment.
The furniture items will be secured to a pallet and are oversized and heavy. This will be a curbside delivery and there should be at least one able person present to transition the items into the garage or your home.
Prior to accepting the shipment, please inspect all boxes for obvious signs of damage. Also, the items should still be secured to the pallet when received. If not, please note this along with any visible signs of damage on the paperwork prior to accepting. This is important to facilitate a resolution of any potential claim. We must be notified of freight damage on furniture orders within 48 hours of the delivery. Please send notice to bergbaby@sbcglobal.net.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pictures of the damage will be requested and can be emailed to bergbaby@sbcglobal.net.

Any damages noted on furniture items received via an LTL Freight Trucking Company must be noted on the delivery paperwork before accepting. We must be notified of freight damage on furniture orders within 48 hours of the delivery. Please send notice to bergbaby@sbcglobal.net.