Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bergbaby@sbcglobal.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bergbaby@sbcglobal.net.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pictures of the damage will be requested and can be emailed to bergbaby@sbcglobal.net.

Any damages noted on furniture items received via an LTL Freight Trucking Company must be noted on the delivery paperwork before accepting. We must be notified of freight damage on furniture orders within 48 hours of the delivery. Please send notice to bergbaby@sbcglobal.net. 

Exceptions / non-returnable items

Certain types of items cannot be returned, including items removed from their original packaging and custom products (such as special orders or personalized items). Special orders include but are not limited to glider rockers/recliners.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Restocking Fee

In many instances, items purchased from our website must be obtained from the Manufacturer before fulfilling your order. Any order cancelled after it has been shipped from the Manufacturer will be subject to a 25% restocking fee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed. For your security, we do not retain your credit card information and therefor will request this information again in order to complete your refund. Please remember it can take some time for your bank or credit card company to process and post the refund.